Reference

Our Legal Terms and Your Account Rights

These terms govern how your dewi28 account works, what we collect, and how your rights apply when you access our lobby from Indonesia.

Account holder rightsData & privacy policyDANA, OVO, GoPay transaction termsJurisdiction-dependent accessContact & dispute paths
dewi28 Our Legal Terms and Your Account Rights
CONTACT YOUR RIGHTS

How to Reach Us on Legal or Policy Questions

Live Chat Support Our live chat channel is the fastest way to ask about a specific clause, a flagged transaction, or a policy change that affects your account.
Email for Formal Requests For written requests — data access, account closure, dispute escalation, or any formal query about how your information is handled — email is the right channel.
Account Help Centre The Help Centre inside your account covers the most common policy questions: what happens to your DANA or OVO wallet details after a withdrawal, how long transaction records are kept, and what steps to follow if you believe your account…
DATA AND SECURITY

How We Protect Your Account and Handle Your Data

Data We Collect

We collect the information you provide at account registration — name, contact detail, and the e-wallet identifier you use for DANA, OVO, or GoPay transactions. We also log session activity for security and fraud detection. We do not collect data beyond what your account and transaction history require.

Cookie Policy

Cookies on dewi28 serve two purposes: keeping your session active as you move through the lobby, and giving us aggregate traffic data so we can see which game rooms and sections are used most. We do not sell cookie data to third parties. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Every login triggers an OTP check sent to your registered contact. This means even if your password is compromised, a second layer blocks access. We also monitor for unusual login patterns — a login from a new device in a new location will prompt additional verification before your account wallet becomes available.

Data Retention

Transaction records, including DANA deposits, OVO transfers, and GoPay withdrawals, are retained for the period required by applicable law and our internal audit processes. After that window closes, records are deleted or anonymised. You can request a copy of your transaction history at any time via the Help Centre.

Who Handles Your Data

Your data is handled by dewi28's operations team. We use third-party processors only for payment verification — specifically, the rails that power DANA, OVO, and GoPay transfers. Those processors are bound by data-handling agreements that match the standards in our own privacy policy. We do not share your data with advertisers.

Requesting Changes to Your Data

If you want to update your registered contact detail, request a data summary, or ask us to delete data we hold on you, send a written request through the email channel. We confirm receipt within one business day and complete verifiable requests within the window set by applicable Indonesian data requirements.

Your Legal and Policy Questions

These are the questions we hear most often about how our terms, data practices, and account rights work at dewi28. If your question is not covered here, open live chat or send us an email — we keep a full record of every query so nothing gets lost.

Your account is governed by the terms we publish here, and where Indonesian law sets a higher or different standard, that law takes precedence. Access to our lobby depends on local law and eligible regions — we do not override local restrictions. Check whether online gaming is permitted in your area before opening an account.

We hold your registration details (name, contact, e-wallet identifier), your login history, and your transaction records — DANA deposits, OVO transfers, GoPay withdrawals. We do not hold payment card numbers or government ID beyond what a specific verification step requires, and those are not stored after the check is complete.

Yes. Send a written request via our email support channel with your registered account detail and we will compile a summary of the data we hold. We aim to respond within the window set by applicable Indonesian data requirements. The summary covers transactions, login records, and any saved preferences tied to your account.

Email us with a deletion request from your registered contact address. We verify it is you, then process the request. Note that transaction records required for legal or audit purposes are kept for the mandatory retention period even after other data is removed — this is a legal obligation, not a choice we make.

Withdrawals are matched to the wallet you deposited from as a fraud-prevention check. If your DANA number was used to deposit, that is the wallet we pay out to. This protects you if your account is ever accessed without your consent — funds cannot be redirected to an unverified wallet without completing the additional check.

If your GoPay provider flags a transfer before it posts, the funds return to your GoPay balance through the normal reversal process — they do not sit in a holding state on our side. Contact our live chat with your transaction reference number and we will check the status on our end and help resolve it with you.

Open the transaction in your account dashboard and use the dispute flag within the window stated there. If the window has closed or the issue is more complex, escalate via email with your transaction ID, the wallet used (DANA, OVO, or GoPay), the amount, and the date. We log every dispute and follow up with a written response.

We update our terms when platform features, payment rails, or applicable regulation changes. The version date at the bottom of each policy page tells you when it was last revised. We notify registered account holders of material changes via their registered contact before the new version takes effect.

We do not share your data with advertisers. The only third parties who process your data are the payment rails — DANA, OVO, GoPay — needed to complete transactions. Those processors operate under data-handling agreements aligned with our own privacy policy. We do not sell, rent or trade account data.

Contact live chat immediately. We can review your login history and flag the account for additional verification while you are on the chat. Changing your password and confirming your registered contact detail is the first step. All unusual login events — new device, new location — trigger an OTP prompt before your account wallet is accessible.